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We stand behind our service with a fair and transparent refund policy for enterprise customers. Your satisfaction is our priority, and we make refunds straightforward.
For unused eSIMs and wallet balance on account closure
Refund processing time after approval
Email support@titansim.com to request
No processing fees or deductions from us
We offer a 100% full refund for eSIMs that have not been activated or used in any way. The refund amount is credited back to your Corporate Wallet or original payment method.
For eSIMs that have been activated and used, refunds are handled on a case-by-case basis. We understand that technical issues or service problems may occur, and we are committed to finding fair solutions for our enterprise customers.
Unused Corporate Wallet balance is refundable upon account closure or by request. Wallet refunds are processed back to the original payment method.
When your organization closes its TitanSim account, the remaining Corporate Wallet balance (minus any pending charges, active eSIM commitments and any unspent bonus credits) will be refunded to the original payment method on file.
Account administrators may request a partial or full withdrawal of unused wallet balance at any time. Minimum withdrawal amount and processing timelines apply. Contact support for withdrawal requests.
There is no subscription to refund. TitanSim charges only for eSIM data purchased from your Corporate Wallet, and the rate you pay is set by your own trailing 12-month spend:
Nothing is billed on a schedule. You are charged only when an eSIM is purchased, so there is no subscription to cancel and no period to be refunded for.
Tiers are recalculated from your trailing 12-month purchases. Reaching the Volume rate costs nothing, and falling back to Standard is never charged for.
If an order was charged at the wrong tier or otherwise incorrectly billed, we will refund the difference to your Corporate Wallet within 24-48 hours.
Wallet credits do not expire. Refunds of unused balance follow the wallet refund terms above.
Credits granted as a top-up bonus can be spent on purchases but are not refundable for cash. A refunded top-up has its bonus reversed with it.
Requesting a refund is straightforward. Account administrators can initiate refund requests through the following process:
Send a request to support@titansim.com from your registered account email
Provide your company name, order numbers, and wallet transaction IDs if applicable
Briefly describe the reason for your refund request
We will respond within 24 hours and process approved refunds within 24-48 hours
Subject: Refund Request - [Company Name] - Order #[ORDER_NUMBER]
Include: Company name, order details, reason for refund, and preferred refund method (wallet credit or original payment method).
Initial response and review
Refund processing by our team
Bank/payment provider processing
Refund timeline may vary depending on your organization's payment method and bank processing times. Wallet credits are processed immediately upon approval.
Refunds are processed back to the original payment method or as Corporate Wallet credit (your choice). We use Stripe for payment processing, ensuring secure and reliable refund transactions.
Flanon Inc. does not charge any fees for processing refunds. However, your bank or payment provider may charge their own processing fees, which are beyond our control.
Organizations with custom enterprise agreements may have specific refund terms outlined in their service contract. Those terms take precedence over this general refund policy.
This refund policy is provided by Flanon Inc., a Delaware corporation operating in the United States. All refunds are subject to applicable U.S. laws and regulations.
Our customer support team is here to help your organization with any refund questions or requests.
Last updated: February 26, 2026