Transparent information about how we collect, use, and protect your business data. We respect your privacy and are committed to keeping your information secure.
We never sell your business information to third parties
All data encrypted in transit and at rest
We collect only what is necessary for service delivery
Clear information about all data practices
We collect only the information necessary to provide our enterprise eSIM connectivity services and deliver the best possible experience for your organization. We are committed to data minimization principles.
Your information is used solely to provide, maintain, and improve our enterprise eSIM services. We do not use your data for advertising or marketing to third parties.
We work with trusted third-party services to provide our enterprise platform. Each service has been carefully selected for their security standards and privacy practices.
Payment Processing
Secure payment processing with PCI DSS compliance. Stripe handles all card data — we never see or store your payment details.
Application Hosting
Enterprise-grade application hosting and edge deployment. Our platform runs on Vercel's global infrastructure.
Database
Serverless Postgres database with encryption at rest and in transit for all business data.
Authentication
Secure authentication and identity management for team member access, including email/password and social login.
Transactional Email
Email delivery for account notifications, team invitations, and eSIM activation details. We do not send marketing email to third parties.
Website Analytics
Website analytics to understand usage patterns and improve user experience. Data is anonymized and aggregated.
Connectivity
Mobile network operators worldwide who provide the actual connectivity services through our platform.
We implement strong security measures to protect your business data. Our platform is hosted on Vercel with Neon PostgreSQL for data storage.
Data encrypted in transit via TLS. Database encryption at rest provided by Neon.
Role-based access with Auth0-managed authentication
Vercel hosting with Neon serverless PostgreSQL
4 security reviews per year including penetration testing
Regular security audits and secure coding practices
Automated database backups with point-in-time recovery
Your data is primarily stored in the United States via Neon PostgreSQL and Vercel infrastructure. Some eSIM provisioning data may be temporarily processed in other regions as required by local network operators, but always with appropriate security safeguards in place.
We do NOT sell, rent, or trade your business information to third parties for marketing or advertising purposes. Your data is never used for profit beyond providing our enterprise eSIM services.
We may share limited information only in the following specific circumstances:
Minimal data sharing with trusted partners (Stripe, Vercel, Neon, Auth0, SendGrid, network operators) strictly for service delivery purposes under data processing agreements.
Team usage data, billing information, and member activity is accessible to designated account administrators within your organization.
When required by law, court order, or government regulation, we may disclose information to protect our rights or comply with legal obligations.
In the unlikely event of a merger or acquisition, customer data may be transferred under the same privacy protections.
As a B2B service provider, TitanSim operates in a dual capacity regarding data processing:
For business account data, billing information, and website analytics, TitanSim acts as a data controller, determining the purposes and means of processing.
For team member data managed by your organization's account administrators, TitanSim acts as a data processor, processing data on behalf of your business. Data Processing Agreements (DPAs) are available upon request.
You have important rights regarding your business and personal data. We respect these rights and provide accessible ways to exercise them.
Contact us at privacy@titansim.com with your request. We will respond within 30 days and verify your identity and authorization for security purposes. Account administrators may exercise rights on behalf of their organization and team members.
We use cookies and similar technologies to improve our platform functionality and understand how users interact with our services.
Tracks website usage patterns and user interactions. Helps us understand which features are most useful. Data is anonymized and aggregated for privacy protection. You can opt out using browser settings or Google's opt-out tools.
We use necessary cookies for authentication, session management, and basic platform functionality. These cannot be disabled as they are required for the service to work properly.
We retain your business data only as long as necessary to provide our services and comply with legal requirements.
Data retained while your business account is active
30 days for complete data removal after account closure
Up to 7 years for financial records and compliance
TitanSim serves enterprise customers worldwide. We comply with international privacy laws including GDPR for European businesses and other applicable data protection regulations.
When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses and ensure adequate protection levels. Your data rights remain protected regardless of your business location. Data Processing Agreements (DPAs) are available to formalize cross-border data handling for enterprise customers.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify account administrators of significant changes via email or through our platform.
This privacy policy was last updated on February 26, 2026. Previous versions are available upon request.
Our privacy team is here to help with any questions about how we handle your business data.
Last updated: February 26, 2026