Support Center
Get support with eSIM activation, troubleshooting, and everything you need for seamless connectivity while traveling the world. Our certified experts are here 24/7.
How Can We Help You Today?
Premium Tips for Success
Enable Data Roaming
Always turn on Data Roaming in your device settings before traveling
Connect to WiFi First
Use WiFi to download and install your eSIM profile before departure
Check Compatibility
Ensure your device is unlocked and supports eSIM technology
Scan QR Code
Use your device's camera app or eSIM settings to scan the activation QR code
Compatibility Check
Not sure if your device supports eSIM? Check instantly with our enterprise-grade verification
📱 EID Check Method (Most Reliable)
Dial *#06#
Works on ALL phones - the most reliable compatibility check
Open your phone's dialer
Use the default phone app
Type *#06# and press call
Device information will display automatically
Look for "EID" in the results
If you see EID: Your phone supports eSIM! ✅
If no EID: Your phone doesn't support eSIM ❌
What is EID?
EID (eUICC Identifier) is a unique 32-digit number that identifies your device's eSIM chip. If this appears, your device definitely supports premium eSIM technology.
⚙️ Alternative Check Methods
📱 iPhone Users
Settings → Cellular/Mobile Data
Look for "Add Cellular Plan" or "Add eSIM" option
🤖 Android Users
Settings → Network & Internet → Mobile Network
Look for "Add carrier" or "Add eSIM" option
🔍 Online Check
Search "[your device model] eSIM support"
Google search for device specifications
Device Not Listed?
Use the EID check method above! It's 100% reliable and works even if your device isn't on our compatibility list. Many newer devices support eSIM but aren't widely documented.
🚨 Critical Compatibility Requirements
❌ Device Must Be Unlocked
Most common issue: Carrier-locked devices can't use third-party eSIMs
⚠️ Check Carrier Restrictions
Some carriers disable eSIM even on compatible devices
✅ Dual SIM Support
Keep your home SIM + premium eSIM for data abroad
📶 WiFi Required for Setup
Internet connection needed to download premium eSIM profile
Still Not Sure?
Try the EID check first! If you still have questions about compatibility, our support team is available 24/7 to help verify your specific device and carrier combination.
Important Timing: You can download and install your eSIM anytime after purchase, but only activate it when you arrive at your exact destination country. Early activation before reaching your destination may cause connectivity issues or unexpected charges. Wait until you're physically in the country you're visiting before turning on your eSIM or switching to it as your data line.
eSIM Installation Guides
Step-by-step instructions for your device with enterprise-grade support
iOS eSIM Installation (iPhone XS and newer)
Open Settings
Go to Settings → Cellular (or Mobile Service in some regions)
Add Cellular Plan
Tap "Add Cellular Plan" or "Add eSIM"
Scan QR Code
Use your camera to scan the QR code from your order confirmation email
Add Cellular Plan
Tap "Add Cellular Plan" when prompted
Label Your Plan
Give your eSIM a name (e.g., "Travel Data") and choose which line to use for data
Enable Data Roaming
Go to Settings → Cellular → Your eSIM → Data Roaming → Turn ON. This is crucial for international connectivity!
Ready to Travel
Your eSIM is installed! It will automatically activate when you arrive at your destination.
Manual eSIM Setup Guide
Step-by-step instructions when QR code scanning isn't available
iOS Manual eSIM Setup (iPhone XS and newer)
📧 Understanding Your Manual Setup Information
📱 Two Types of Manual Entry
Your device might show different input formats. Use the correct format for your screen:
📝 Type 1: Single Field (LPA Format)
If you see one field asking for "eSIM information" or "LPA string":
Format: LPA:1$rsp-eu.sample.com$02A98181870441F1234512345123
• LPA: Local Profile Assistant prefix
• rsp-eu.sample.com: Server domain
• $02A98181...: Your unique activation code
📋 Type 2: Separate Fields
If you see two separate input fields:
SM-DP+ Address Field:
rsp-eu.sample.com
(Domain only - no LPA prefix)
Activation Code Field:
02A98181870441F1234512345123
(Alphanumeric only - no $ symbols)
⚠️ Critical: Match Your Screen Format
- Single Field: Use complete LPA string (starts with "LPA:1$")
- Separate Fields: Use domain only for SM-DP+, code only for Activation
- Always copy-paste: Never type manually to avoid errors
Open Settings
Go to Settings → Cellular (or Mobile Service)
Add Cellular Plan
Tap "Add Cellular Plan" or "Add eSIM"
Choose Manual Entry
Instead of scanning QR code, tap "Enter Details Manually" at the bottom
Enter Information Based on Your Screen
📝 If Single Field (LPA String):
LPA:1$rsp-eu.sample.com$02A98181870441F1234512345123
📋 If Separate Fields:
• SM-DP+ Address: rsp-eu.sample.com
• Activation Code: 02A98181870441F1234512345123
Confirm Installation
Tap "Add Cellular Plan" and wait for the eSIM to download and install
Label Your Plan
Give your eSIM a name (e.g., "Travel Data") and choose settings
Enable Data Roaming
Critical: Go to Settings → Cellular → Your eSIM → Data Roaming → Turn ON
This step is essential for international connectivity!
Setup Complete!
Your eSIM is now installed and will activate when you arrive at your destination.
🔧 Manual Setup Troubleshooting
❌ "Invalid SM-DP+ Address" Error
Must include complete string: LPA:1$smdp.domain.com$123ABC...
Common mistake: Only entering the domain (smdp.domain.com)
⚠️ "Activation Code Error"
Use alphanumeric only: Remove any $ symbols, spaces, or special characters
Example: 1234567890ABCDEF (no symbols)
⚠️ "Can't Add eSIM" Message
Check internet connection, ensure device is unlocked, or restart and try again.
✅ Check Your Device Screen Format
Single Field: Use complete LPA string
Separate Fields: Use domain only + activation code only
📧 Still Having Issues?
Contact support with your order number - we can provide direct assistance.
Troubleshooting & FAQ
Find quick solutions to common issues
Quick Help & Resources
Device Compatibility
Check if your device supports eSIM technology and meets all requirements
Quick Compatibility CheckManual Setup
Can't scan QR code? Use manual installation with SM-DP+ address instead
Manual Setup GuideNetwork Coverage
Check detailed network coverage and performance in your destination
View Coverage MapsNeed More Help?
Our expert support team is here to help you 24/7 with any eSIM questions
Email Support
Send us your questions and we'll get back to you within 24 hours
🕒 Response Time: We typically respond within 2-4 hours during business hours.
📧 Email: You'll receive updates at the email address you provide above.